SHIPPING POLICY

1. Delivery Coverage

We provide delivery within Malaysia, including Peninsular Malaysia and East Malaysia (subject to courier service availability).

2. Processing Time

Orders are processed within 1–3 working days after payment confirmation.

Custom-mixed or bulk industrial orders may require additional processing time, which will be communicated to the customer.

3. Delivery Time

Estimated delivery timeline:

  • Peninsular Malaysia: 2–5 working days
  • East Malaysia: 5–10 working days

Delivery timelines are estimates and may vary due to logistics, weather conditions, or public holidays.

4. Shipping Charges

Shipping fees are calculated based on:

  • Order weight and volume
  • Delivery location
  • Courier service rates

Bulk or industrial coating orders may require special freight arrangements.

5. Delivery Responsibility

Customers are responsible for:

  • Providing accurate delivery details
  • Ensuring someone is available to receive the goods

We are not liable for delays caused by incorrect addresses or failed delivery attempts.

6. Damaged During Transit

If goods are damaged during delivery:

  • Notify us within 24 hours
  • Provide clear photos of the damaged items and packaging

We will assess and arrange replacement where applicable.

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